Refund and Cancellation Policy

Last updated 20 September 2026

In short: Cancel any time and keep Pro until the end of what you've paid for. Ask within 14 days of your first payment and we'll refund it in full, no questions asked. Renewal payments are refundable within 14 days if you haven't used Pro since the renewal.

1. This policy applies to Vinta Pro bought on this website

This policy covers Vinta Pro subscriptions bought on this website and processed by Stripe. If you bought anything through Apple's App Store, Apple handles that payment and any refund: go to reportaproblem.apple.com.

2. How to cancel

You can cancel your subscription at any time:

Open the Manage subscription link in any receipt email from us. It takes you to a secure billing portal where you can cancel, change plan or update your card.
Or email ro.degtiarev@gmail.com from the address you subscribed with and ask us to cancel. We'll confirm by email within two working days.

Cancelling stops the next payment. You keep Pro until the end of the billing period you've already paid for, and nothing further is charged. If you cancel during a free trial, you're never charged.

3. Refunds on your first payment

If you're not happy with Vinta Pro for any reason, email us within 14 days of your first payment and we'll refund it in full. This is our own guarantee and applies whether or not you've used Pro in that time.

4. Refunds on renewal payments

Subscriptions renew automatically. If a renewal payment goes through and you didn't mean to keep Pro, email us within 14 days of the renewal date. If you haven't used Pro features since the renewal, we'll refund it in full. If you have, we'll refund the unused part of the period.

5. Your legal right to cancel

As a consumer you have a legal right under the Consumer Contracts Regulations 2013 to cancel within 14 days of subscribing without giving a reason. Because Pro starts as soon as you subscribe, if you cancel within those 14 days we may deduct a proportionate amount for the days you've had access; in practice our 14-day guarantee above is more generous, so we simply refund in full. If Pro is faulty or not as described, you also have rights under the Consumer Rights Act 2015, which this policy doesn't limit.

6. How refunds are paid

Refunds go back to the card or payment method you paid with. We issue them within 2 working days of agreeing the refund; your bank or card provider may take 5–10 working days to show it on your statement. Refunded subscriptions are cancelled and Pro is switched off in the App.

7. Chargebacks

Please contact us before asking your bank to reverse a payment. We'll almost always refund faster than a chargeback takes, and it helps us fix whatever went wrong.

8. Contact

Email ro.degtiarev@gmail.com with the email address you subscribed with and, if you have it, the receipt number from Stripe.